Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at thejewelleryhutuk.help@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items are only eligible for return if they are faulty, defective or you have the received the wrong item  

Unfortunately, we cannot accept returns on gift cards.

You can always contact us for any return question at thejewelleryhutuk.help@gmail.com

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

   

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and if the return is accepted, make a separate purchase for the new item. Please note we do not cover the return postage of items returned for an exchange or refund.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. The refund time varies on your specific bank or credit card company.