FAQ's

How do I wear Infinity Hoops?

Open the hoop by placing the hoop between thumb and index finger of both hands, with the opening of the hoop in the middle. Twist, by bending right hand up and left hand down. Place the hoop in your ear and twist back.

What ring size am I?

A simple method is to wrap string around your finger and measure. This will correspond to a ring size. Please use a search engine for a ring size chart. Our ring sizes correspond to UK sizes.

 

What bracelet size am i?

We have two bracelet sizes available:

150mm - This will fit a 19cm wrist

175mm - This will fit a 25cm wrist

Similar to the rings, the simplest method is to wrap a piece of string around your wrist and measure.

What earring backs come with the earrings?

All of our stud earrings come with complimentary rubber backs which are very comfortable and secure. 

Is the packaging eco-friendly?

YES! Our entire packaging process is plastic free and Eco-friendly.

Is gift wrap available?

YES! We have beautiful gift wrapping available for all of our products.

Are all of your products handmade?

YES! Every individual product is 100% handmade from scratch.

I have sensitive ears, will the earrings irritate my skin?

No! Our earrings are all handmade using hypoallergenic materials. 

How do i find the coordinates of a specific location?

We recommend using a search engine to find specific coordinates for a location

Custom Orders

If you like the look of certain products but have certain requests on its look, feel or material, please contact us at jewelleryhut.uk@gmail.com and we will fulfil your request!

 

Shipping & Orders

Can i track my order?

If you have selected the tracking option, please see the tracking number in your confirmation email and enter here.

Do you ship worldwide?

Yes, we ship to all countries!

When will i receive my order?

We aim to dispatch 24-72 hours afters receiving your order, please visit our shipping page to see estimated delivery times.

My product is faulty or i have received something different to what i ordered, what do i do?

Please contact us as soon as possible at jewelleryhut.uk@gmail.com. Please tell us your order number, what you were supposed to have received and a photograph of what you received from us. If you item is faulty, please contact us with a photograph of the faulty item.

My order is lost/stolen, what do i do?

Please contact us as soon as possible at jewelleryhut.uk@gmail.com and provide us with your order number.

I have entered the wrong delivery address, how do i change?

Please contact us as soon as possible at thejewelleryhutuk.help@gmail.com and provide us with your order number and the new address you would like your order to be sent to. If you provide this after your order has been dispatched will we be unable to change this. 

Is my payment secure?

Yes, your payment is 100% secure.

Other:

Can i purchase a gift voucher for friends and family?

Yes! We have a selection of gift vouchers available to purchase for friends and family. It will make for a wonderful gift.

Is my personal information kept private?

Yes, your personal information is kept 100% secure and compliant with GDPR regulations.

How do i find out about new and upcoming products?

Subscribe and follow us on social media to get insights into exclusive offers and new & upcoming products!